FREQUENTLY ASKED QUESTIONS

WHAT IS THE DEPOSIT/FEE TO RESERVE A DATE? A $100 (NON REFUNDABLE AND SUBTRACTED FROM YOUR TOTAL BALANCE) RESERVATION FEE IS DUE WHEN YOU BOOK A RENTAL. THE REMAINDER OF YOUR TOTAL IS DUE 2 WEEKS PRIOR TO YOUR EVENT DATE

DO YOU OFFER A CUSTOMER PICK UP OPTION? TO ENSURE SAFE AND PROPER INSTALLATION NO CUSTOMER PICK UP OPTION IS AVAILABLE FOR MOST ITEMS

WHAT IS YOUR DELIVERY FEE? DELIVERY FEES ARE BASED ON YOUR EVENT LOCATION.

HOW LONG IS THE RENTAL DURATION? OUR STANDARD RATES ARE FOR A 12 HOUR DURATION.

ARE YOUR MARQUEE LIGHTS BATTERY POWERED? NO, OUR MARQUEE LETTER LIGHTS REQUIRE A STANDARD 3 PRONG AC OUTLET

CAN YOUR MARQUEE LIGHTS BE USED OUTDOORS? YES BASED ON WEATHER CONDITIONS AND A SITE REVIEW. A SECONDARY BACK UP LOCATION IS REQUIRED FOR THE POSSIBILITY OF ADVERSE WEATHER CONDITIONS ON THE DAY OF YOUR EVENT.

WHAT IS YOUR SERVICE AREA? WE SERVE THE CHARLOTTE, NC AND SURROUNDING AREAS